FAQ
1. Orders and Shipping
Q: How can I place an order?
A: Placing an order with Jade & Jemina Selling is easy! Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the instructions to enter your shipping details and payment information to complete your purchase.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Policy for more details.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the designated courier's website.
2. Product Information
Q: Are your products ethically sourced?
A: Absolutely! At Jade & Jemina Selling, we are committed to ethical practices. Our products are sourced from reputable manufacturers who adhere to ethical and sustainable standards.
Q: Can I customize or personalize my order?
A: Currently, we do not offer customization or personalization options for our products. However, we continually explore new ways to enhance our offerings, so stay tuned for any updates!
Q: What if the item I want is out of stock?
A: We understand the disappointment of a sold-out item. Please reach out to our customer support team, and we'll do our best to provide information on restocking or suggest alternative products.
3. Returns and Exchanges
Q: What is your return policy?
A: Our return policy allows you to return items within 30 days of receipt. Please visit our Returns & Exchanges page for detailed instructions and eligibility criteria.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support team. They will guide you through the process and provide the necessary instructions.
Q: Are returns free?
A: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. Please refer to our Returns & Exchanges page for more information.
4. Product Care
Q: How do I care for my purchased items?
A: Each product has specific care instructions, which can be found on the product page or in the accompanying packaging. Following these guidelines will help maintain the quality and longevity of your purchase.
Q: Can I wash or clean my pillows?
A: Pillow care instructions vary based on the material. Please check the care label on your pillow or refer to the product page for specific cleaning recommendations.
5. Contact and Support
Q: How can I contact customer support?
A: For any inquiries or assistance, please visit our Contact Us page. Our customer support team will respond to your queries as promptly as possible.
Q: Do you have a physical store?
A: Currently, Jade & Jemina Selling operates exclusively online. You can shop our entire collection on our website.
If you have additional questions or need further assistance, don't hesitate to reach out to us. We're here to make your shopping experience with Jade & Jemina Selling as smooth and enjoyable as possible!